Digital Strategy

If you want to develop your digital vision, consolidate information or system architecture, improve the customer experience, define costs per transactions or simply be more agile, here’s how we can help.

Calibrating digital
capability

Digital strategy across the organisation encompasses processes, people, and new performance indicators.

The aim of Interaction Value Mapping is to provide efficiency. Interaction Value Mapping can help avoid costly technology set-up and investment costs. It’s a framework for tracking year on year performance and one which prepares your organisation for augmented management (AI/ML).

We can help you generate an efficient 360-degree view of digital activity, identify and develop digital ROI and assess the digital maturity of the organisation and options for development.

Organisations continually evolve and have to
take account of changing user needs, market landscapes, technological opportunities, as well as competitive activity, to be relevant.

But how do you establish a view of all this everyone can support?

Our Digital Innovation workshops are an opportunity to look at future scenarios and
goal planning from a number of perspectives
in depth to create a firm foundation for the future.

For more than a decade, start-ups have been displacing older businesses as a matter of course.

Our workshops explore what digital organisation might look like for your business if it were a
start-up, how to benefit using digital business modelling and how various elements of digital delivery knit together.

This is an energising day for executives and decision-makers who want to learn about the dynamics of digital business and develop clarity about their strategic options.

Our discovery work is designed to deliver a strong foundation for change, building inclusion and support for the ongoing digital development of
the organisation.

We have a wide portfolio of discovery techniques
that we bring to strategic digital design projects. They cover internal audits, user research, competitive analysis, in-depth interviews, focus groups, behavioural and stakeholder analysis, consensus-building and workshop facilitation.

Articulating a clear and compelling digital vision is pivotal to any successful organisation, especially now at a time of increasingly networked and decentralised delivery.

We’re experienced in effective visioning methods that can help design principles, architectures, priorities, skills, behaviours and kpi’s, developing how well the organisation works.

If you’re thinking about digital and data activity across your business, let’s talk.

Our aim is simple - to help you align service strategy and design with data architecture and interoperability, so that your business is fully and practically data-enabled.

Outstanding service design is memorable because of its simplicity, ease of delivery and the way it reaches out and creates a point of difference with an audience.

We don’t think great service design needs to
be complicated or expensive, but it does need to
be joined-up - and that depends on the state of your data.

Being independent advisors that are technically neutral as well as experienced across a range of sectors, we’re well-placed to be your partner in digital strategy design.

Our work encompasses customer journeys end-to-end. We integrate desired outcomes with emerging technology, data, channels, content management, stakeholder relationships, internal processes, data and analytics - all in one compelling business case.

If you’re reviewing where you are and looking for an impartial and comprehensive viewpoint on it, talk to us. Because of our neutral, independent and established expertise, we’re the ideal partners to help you build consensus across the organisation.

We can help you power continuous improvement, pinpoint where there’s room for improvement and what to prioritise as investment across technical or automated functionality, data and digital business design and skills and resource development.

In UX design we balance automation and transactional features and opportunities to create formative relationships with customers. Our UX design capabilities provide you with the means to develop excellence in strategic marketing and technical delivery.

Working with ethnographic researchers,
using personas, developing powerful data and audience segmentations and omni-channel strategies, we can help you deliver effective, compelling UX strategies and experiences.