• Connected Housing 2014

    For the third year running, Visceral Business has produced the annual Connected Housing Study. As a review of 235 organisations in Housing, the study helps identify how Housing organisations can accelerate performance in austere and changing times using digital technology. The 2014 Connected Housing Study reviews the full spectrum of digital delivery – inside Housing […]


  • Connected Housing 2013

    The 2013 Connected Housing study builds on the 2012 Connected Housing study of the nature and extent of social media usage by Housing organisations. It looks at the use of digital and social channels, the development of customer service and the resident experience, how digital and social media is changing the business model, how digital […]


  • Connected Housing 2012

    The 2012 Connected Housing Index is an analysis of how social housing providers are using social media. Studying over 175 housing associations over a period of six months, this report looks at digital service delivery and social media usage across Facebook, Twitter and LinkedIn and incorporates Kred scores to gauge social influence and outreach. The aim […]


  • Social Charity 2013

    This 2013 Social Charity report looks at the adoption of social and networking media across over 300 charities and their stakeholders, inside and outside the organisation. A study directly co-created with charities themselves, we also looked at the supporter perspective via a YouGov poll. The report studied areas that included which charities are gaining in […]


  • Announcing the launch of the 2013 Social Charity Study

    How are charities evolving to meet the needs of their causes and challenges in a digitally networked world? Three years on from the first Visceral Business Social Charity study, we’re delighted to announce we’re beginning work on this year’s one. We’re inviting charities to take part in it to help discover the answers with us. […]


  • Social Food 2013

    The 2013 Social Food Report was an analysis of how food service brands on the High Street were using social media. Studying nearly 100 brands in total over a period of 12 months, this report looked at digital service delivery and social media usage across Facebook, Twitter and LinkedIn as well as online customer service to gauge social […]


  • Social Charity 2012

    The 2012 Social Charity report looks at the use of social media and how the adoption of social business is being approached across over 200 charities and their stakeholders, inside and outside the organisation. A co-created study directly with over 50 UK charities themselves, the report also looked at how socially networked charities were throughout 2012 and, […]


  • Social Charity 2011

    The result of six months of study, the 2011 Social Charity report was our first in-depth sector report. It studied and identified the top 100 social charities ranked by strength of income, brand and social network performance across Facebook, Twitter, LinkedIn and YouTube as well as how charities were working digitally with their suporters. The report identified the share […]